Please Correct Your Information and Try Again. Ssa

Post by **JimmyD** » Wed Feb 26, 2022 3:36 pm

While I was able to create my Social Security account on ssa.gov without issue, my wife, for whatever reason, cannot. I watched her input all required fields (correctly), however upon submission, it states that they are unable to verify her data.

She tried calling numerous times, but later on being on concord for 45+ minutes each fourth dimension, she gave upwardly.

We did get married last April and shortly thereafter, she received a new driver'south license and passport - would that be throwing things off?

Greatly appreciate any tips and tricks as she just does not have the fourth dimension right now to wait on agree with them or worse yet, spend hours at our local part.

Post by **JimmyD** » Wed Feb 26, 2022 3:45 pm

HueyLD wrote:I assume that your wife inverse her last proper noun to yours upon spousal relationship. Did she also go to the local social security office to change her proper noun of record?

That is correct - she did change her concluding proper name and received both a new passport and social security carte du jour. Everything is in sync from an identification certificate perspective as far as I can tell, just still no dice when trying to create the business relationship.

* Edit * I don't recall the exact means she used to have the social security card updated - I'll have to double check with her. I tin verify that we did receive an updated ane in the mail though.

Post by **JW-Retired** » Wed Feb 26, 2022 4:02 pm

jimday1982 wrote: While I was able to create my Social Security account on ssa.gov without issue, my married woman, for any reason, cannot. I watched her input all required fields (correctly), however upon submission, it states that they are unable to verify her information.

She tried calling numerous times, but after being on agree for 45+ minutes each time, she gave up.

Aforementioned thing happened to my wife. My business relationship works and hers does not. We were told past SS (during our phone engagement claiming age 70 benefits) that she/everyone needed to go personally to the SS function to fix any online business relationship access problems. Yet, it was on a drop in basis and no appointment was needed.

We tried dropping in once and there was such a mob nosotros didn't stay. Now that we are both getting our concluding benefits nosotros actually have no need to access her account so we may not bother with fixing it.
JW

Post by **JimmyD** » Wed Feb 26, 2022 4:11 pm

Congratulations on your retirement, JW and thank you for your response.

We're some 30+ years away from needing our benefits, but I'm the anal type and want to ensure her earnings history is being reported correctly.

Existence a pregnant medico, it's simply not possible for her to waste time waiting for them to assistance her, so I'thousand guessing nosotros'll probably just have to look until she's on maternity leave earlier she has a free 24-hour interval to accept a trip over there.

Wednesday Feb 26, 2022 4:24 pm

Same thing happened to me. I have a lock on my credit (due to stolen identity) so SS could not verify info online. I took passport, nascency certificate, etc and dropped in to local SS part. Total, information technology took about an hour. Yous tin can make an appointment to exercise the aforementioned thing. Not certain how to make one but several people had appts when I was there. Good luck

Post by **retiredjg** » Midweek Feb 26, 2022 6:03 pm

I had this trouble recently as well. I needed to practise a change of address and simply could not get it done on the phone (multiple calls).

When I tried to open an online business relationship, it "could not verify my ID" - not surprising since I had sold my house and closed some accounts, just that info had not filtered to the credit bureau nevertheless (even though that was 6 months agone before).

I decided to give information technology some other try a few weeks later on. The stars aligned and none of the questions reflected something that had changed recently or I simply pretended that I still had that quondam phone number, etc. Got the business relationship opened and my address inverse with no trouble.

Coincidentally, this happened on a twenty-four hours when I did get through far enough on the phone tree to leave a number for SS to call me dorsum. They were supposed to call me back in 55 minutes and they did. Or at least an automatic telephone call came in asking if I still needed them to phone call me in 5 minutes or if I wanted to cancel the call up. I cancelled considering I had managed to open up the on-line account while waiting for the call up.

I'd advise mid-month, mid-week, and early afternoon as the best times to call.

Midweek Feb 26, 2022 half dozen:33 pm

My wife and I have the same problem, simply I called Social Security and they ask if we had a credit freeze on. We exercise and the person said that with the credit freeze, they tin can't verify our identities when we try to make the account online. They said to go to the local part and ready upward the online account.

Mail service past **rkhusky** » Thu Feb 27, 2022 7:46 am

We also tried to ready up accounts recently and while mine went through fine, my wife'south did not. Interestingly, one of the questions related to the license plate number of her car. I had never seen that earlier and we get our gratuitous credit reports iv or 5 times during the year. Anyhow, her account was frozen for 24 hours and so nosotros will try over again presently and see if it was but a bug in the security questions.

Post past **JimmyD** » Thu Feb 27, 2022 7:57 am

rkhusky wrote:We likewise tried to gear up up accounts recently and while mine went through fine, my wife's did not. Interestingly, i of the questions related to the license plate number of her car. I had never seen that before and we get our free credit reports 4 or 5 times during the year. Anyway, her account was frozen for 24 hours and so we will try again presently and run across if it was just a bug in the security questions.

That's interesting equally nosotros did non see any questions related to her vehicle or tag number. They were just the standard name, social security number, address, phone number, etc.

Either way, information technology's slightly comforting to know that this appears to be more than of a widespread issue and nosotros're not the only ones affected.

Post by **rkhusky** » Thu Feb 27, 2022 8:xi am

jimday1982 wrote: That's interesting as we did not see any questions related to her vehicle or tag number. They were but the standard proper name, social security number, accost, telephone number, etc.

You didn't get any questions nigh credit cards, mortgages, or car loans?

Post by **JimmyD** » Thu February 27, 2022 eight:15 am

rkhusky wrote:

jimday1982 wrote: That's interesting every bit we did not encounter any questions related to her vehicle or tag number. They were only the standard name, social security number, address, telephone number, etc.

You didn't get any questions about credit cards, mortgages, or car loans?

No, we didn't. That most sounds as if you were having your credit pulled. Are you sure you lot were at https://secure.ssa.gov/RIL/SiView.do ?

Post past **rkhusky** » Thu Feb 27, 2022 eight:44 am

jimday1982 wrote:

rkhusky wrote:

jimday1982 wrote: That's interesting every bit we did not encounter any questions related to her vehicle or tag number. They were just the standard name, social security number, accost, phone number, etc.

You didn't get any questions well-nigh credit cards, mortgages, or car loans?

No, nosotros didn't. That almost sounds as if yous were having your credit pulled. Are you sure you were at https://secure.ssa.gov/RIL/SiView.do ?

Yes, we were on the SS web site, where one tin get a pdf re-create of the one-time paper SS report that shows benefits and a historical listing of annual earnings, both SS and Medicare, plus a bunch of other text. I was asked these same credit report-similar questions, but managed to laissez passer the screen - my wife did not.

You lot are saying that you successfully set up an account that did not require these additional questions? Ane that you had to input a username and password (8 characters, upper,lower, number, symbol)? retiredjg in the post above had to answer credit report questions.

Post past **JimmyD** » Thu February 27, 2022 8:48 am

rkhusky wrote:

jimday1982 wrote:

rkhusky wrote:

jimday1982 wrote: That'southward interesting as we did not encounter any questions related to her vehicle or tag number. They were just the standard name, social security number, accost, telephone number, etc.

You didn't become any questions most credit cards, mortgages, or car loans?

No, we didn't. That about sounds as if you were having your credit pulled. Are you sure yous were at https://secure.ssa.gov/RIL/SiView.exercise ?

Aye, we were on the SS web site, where i can become a pdf copy of the former paper SS report that shows benefits and a historical list of almanac earnings, both SS and Medicare, plus a bunch of other text. I was asked these aforementioned credit report-like questions, just managed to pass the screen - my wife did not.

You are saying that you successfully ready an account that did non require these boosted questions? One that you lot had to input a username and countersign (8 characters, upper,lower, number, symbol)?

Right. When I successfully created my business relationship, I was not asked for whatever of that information.

Post by **TomatoTomahto** » Thu February 27, 2022 8:52 am

jimday1982 wrote:

rkhusky wrote:

jimday1982 wrote: That's interesting every bit we did not encounter any questions related to her vehicle or tag number. They were just the standard name, social security number, address, phone number, etc.

You lot didn't get whatsoever questions most credit cards, mortgages, or car loans?

No, nosotros didn't. That almost sounds as if y'all were having your credit pulled. Are you sure you were at https://secure.ssa.gov/RIL/SiView.do ?

I was there when my son set upward his account yesterday. The site said that they use Experian (or one of the other ones, I forget) to validate accounts. He had some questions to which the answer, other than what county do you alive in, were "None of the above" (he's just 18, so he doesn't have a mortgage, HELOC, etc.).

Post by **rkhusky** » Thu Feb 27, 2022 8:53 am

jimday1982 wrote: Correct. When I successfully created my business relationship, I was not asked for any of that information.

Interesting. How long ago was that? I did mine yesterday. Perhaps they are moving to a new identity verification organization and haven't worked the bugs out.

Post past **rkhusky** » Thu Feb 27, 2022 eight:57 am

ssa.gov wrote: We advisedly verify that y'all are who y'all say you are. This is why nosotros enquire you to provide several different types of information and to reply questions that merely you lot should be able to respond. If you lot are uncomfortable with the online process, y'all can e'er visit a local Social Security office to verify your identity in person.

Nosotros may employ an identity verification service provided by Experian to help verify your identity and protect your privacy when you register to do business with the states online. When nosotros brand a verification request to establish your business relationship, Experian may use information from your credit study to assistance verify your identity. Equally a outcome, you may come across an entry chosen a "soft enquiry" on your Experian credit report. This will show an inquiry by the Social Security Administration with our address and the date of the asking. Soft inquiries practise not affect your credit score, and you do not incur whatever charges related to them. Soft inquiries are displayed in the version of the credit profile viewable merely to consumers and are not reported to lenders. The soft research will non announced on your credit report from Equifax or TransUnion, and will generally be removed from your Experian credit report subsequently 25 months. Once you lot have registered for an online business relationship, you will not generate additional soft inquiries by logging in to access our services.

Mail by **pshonore** » Thu February 27, 2022 9:01 am

rkhusky wrote:

jimday1982 wrote: Right. When I successfully created my account, I was not asked for whatsoever of that information.

Interesting. How long ago was that? I did mine yesterday. Peradventure they are moving to a new identity verification organisation and haven't worked the bugs out.

I created one last nite and got several multiple choice questions asking about what bank holds my HELOC, what kind of car I recently bought, my birth twelvemonth (which seemed silly), etc. Did have a trouble with the password though. You lot need a special character someplace, not but at the beginning.

Postal service by **rkhusky** » Thu Feb 27, 2022 9:17 pm

Out of curiousity I went and looked at previous credit reports from Experian that my married woman has received. We both had trouble last year and were non able to get the electronic versions and had to asking paper copies. But from a previous year, I noticed that Experian had a previous employer for my wife listed equally Self. That turned out to exist one of the choices in the identity checks on the SS site, which we missed and put None of the Above, since she had never been cocky-employed. I suppose we should take corrected this in the past. Now she is permanently locked out, because the site says we tried iii times, when in authenticity it was only the second attempt.
Here I was thinking that the SS was on the ball and had a slick web site for getting these reports, but they screwed upwardly by going with Experian, who has given usa the most trouble in the past. Plus they lock people out later on a couple of misses. I dubiety that we can get this straightened out without a major hassle. I'll try the online assist and run into if I tin go a response. I don't recollect it is worthwhile trekking to the SS office.

Post by **rkhusky** » Friday Feb 28, 2022 eight:00 am

I merely called the SS Assistance Desk, which I was connected to right away. The service person said that afterwards 2 misses on the security questions you lot are locked out permanently and have to go to a local SS function. I suggested that perhaps a warning about that should be put on the spider web site, but the service person didn't concur.

I would suggest that after 1 miss yous get a copy of your Experian credit report and have that in front end of y'all the second fourth dimension, although the license plate question showed up the second time for us and I don't call back that is on the credit report. Anyway, going to the SS role is too much of a hassle, so we will just request a paper copy of the written report annually. Perhaps later on a couple of years the lock volition exist lifted. That has happened for united states with the credit reporting agencies.

Post by **retiredjg** » Fri February 28, 2022 11:13 am

rkhusky wrote:

Astonishing. Today might be a farewell to buy a lottery ticket!

The service person said that after 2 misses on the security questions y'all are locked out permanently and accept to get to a local SS part.

That's unfortunate because so much of the information is outdated or just plain incorrect. I got lucky on my second try - mostly guessing what they call up the "correct" reply was.

I certainly understand the need for security, but this method has a lot of limitations.

Post past **telemark** » Sun May 21, 2022 xi:08 am

Bumping an old thread...

I've tried twice now. The first time I answered all the questions and then was told the service was temporarily unavailable. Tried again the next twenty-four hour period and got a 24-hour interruption. Both times none of the questions had annihilation to practice with me and I answered all of them with "none of the above." Only then, I take no mortgage, no motorcar loans, and only ii credit cards so they don't have much to work with. Perhaps I should pull my Experian written report. Are they all the same using Experian?

Update: if I read the site correctly, they take at present switched to Equifax.

Please Correct Your Information and Try Again. Ssa

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